What we expect of you at Mastered

Our goal at Mastered is to get you job-ready. One of the biggest ways to practice being your best self at your dream job is to treat Mastered like it’s your workplace. Just like any job, you’ll have to show up, communicate and commit to growth. Your time at Mastered isn’t training or learning just for the sake of it. We’re all committed to getting you a job, so please put the time and effort into progressing.

Here are the professional behaviours we expect to see when you join a bootcamp.

Check your calendar and the Mastered Slack daily

Meetings with your technical mentor and group are key to keeping you accountable and on-track for your goals. Every day, check the next 2-4 weeks within your calendar and the Mastered Slack group so you always know what’s coming up next. Missing sessions jeopardise your spot in the programme, so we recommend turning on notifications or alerts so you never forget you have a meeting coming up.

Turn up to all meetings on time, prepared 

You will have scheduled your Mastered meetings and events with us well in advance to ensure your presence. Your calendar invites will give you insight on what you need to do to prepare. Any deliverable you need to prepare for a session needs to be sent at least 24 hours in advance, to give your technical mentor, coach or group facilitator time to get ready.

More details on what happens when you can’t submit deliverables on time here.

In case anything urgent pops up that stops you from attending a meeting, immediately let Scheduling Support and the person you’re meeting with know (ideally at least 48 hours before the call) so you can reschedule. Missing meetings multiple times in a row especially without prior communication will be flagged and may possibly deter your progress, so lean on over-communicating.

More details on what happens when you miss a meeting here.

Communicate well and ask for help

As with any workplace, you’re expected to attend meetings and deliver tasks on time. If at any point, you cannot commit to a meeting or deliverable, please communicate with the following Mastered team members. Slack is the place where we communicate with each other.

Always ask for help when you need it. If your job is to commit to progress, ours is to help you eliminate blockers that prevent you from moving forward. Do not let anything (even yourself) stop you from asking for help or letting us know that you’re stuck.

  • For any meeting re-schedules due to emergencies, contact Scheduling Support on Slack as soon as you can
  • If you have any questions or need any support during your programme, contact your Candidate Experience Manager on Slack. Never be afraid to ask questions or ask for help if you feel blocked or stuck.
  • Got a technical blocker or question? Ask our community on #technicalsupport
  • For any project-specific questions, park your question on your Trello board with your mentor and tag them

Communicating well is what would be expected of you in a workplace, which is why we expect it of you here.

Participate in the Mastered community on Slack

Aside from being the central space for important events and announcements, our community on Slack is a great place to learn about collaboration. Your peers and mentors will be there to help you, so regularly share your #work-in-progress or hangout at the #virtual_watercooler. If you have any technical questions, ask in #technicalsupport.

Feel free to help out your fellow creators as well! Be collaborative, communicative, respectful and always act and speak with empathy in group meetings and on Slack.

Record your feedback progress and feedback on surveys we send

Please do fill out the surveys we send out. These help us improve the experience for you and get the support you need. They’re also a great way to reflect on your progress and ask for guidance from your team.

At the same time, you can expect the team at Mastered to do our best to support you throughout the programme. Read more about what you can expect from us at Mastered here.

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